Privacy Policy

Data Security

Your data is held on secure servers operated by us and agencies contracted by us to protect your personal information from unauthorised access or accidental loss. Where paper copy is held, physical security is maintained by lock and key.

To access or update your information, or to advise us that you wish to terminate our relationship, following the completion of a transaction and/or termination of contract, and no longer wish to hear from us, please call us on 020 7736 2076, or send an email to info@relocationunlimited.com.

We will always respect your wishes and ensure that your contact details are immediately updated or, should you no longer wish to hear from us, be deleted.

The information we gather

When you make an enquiry regarding our service – through our website, by email, or by telephone – we will ask for personal contact information about you and record it for future use. This could include your name, email address, postal address and telephone numbers.

When you become a retaining client under contract with us, we are required by Anti Money Laundering (AML) law to sight proof of identity (ID) documents from you, and keep copies of this information. This will include Passport or Driving Licence, and recent Utility Bills and/or other Financial Statements with current residence information.

Once a transaction is underway, we may need to ask for proof of monetary funds from you, and thus gather details of your bank account(s).

How we use this information

All personal information that we hold is used solely for the purpose for which you provided it, namely in connection with your property search. Any communication we have with you will be in relation to this purpose.

If you are an enquirer, we will contact you only if we feel we have information that would be advantageous to you in your property situation.

As a client, we will be in regular contact as we perform our contractual obligations with you. This contact will be entirely transactional based on our business relationship with you.

Once the transaction is complete, and/or our contract is terminated, we will keep in touch in order to offer support as required in relation to your property, and contact you only if we feel we have information in this context that may be of interest.

How long we keep your information for

Our database of contact information, containing your personal data, is updated and maintained as required on a regular basis. We will hold on to your information for as long as we have a business relationship with you, or for as long as has been discussed and agreed at the time of any enquiry you make of our services. While we can still be of assistance to you with any information regarding property matters of relevance, we will keep your information live on our files.

We scrutinise the currency of the personal data that we maintain at least once a year; this currency is deemed to be for as long as your property search, or whilst you are living in any rental property we help you find. In general, this is likely to be anything from 1 to 5 years.

We are required to keep all information and documentation relating to a property from the date of its completion.

Third Parties

We do not disclose your personal data to any third party, unless we are required to do so by law, or have your specific prior permission. For example, you may agree that your name and contact details, or other information about you, be disclosed to the landlord of a property and/or to their agents. Or you may ask that we put you in touch with solicitors, banks, rental furniture or removal firms and others who can assist.

Other than as set out in this policy, or as required by law, we will never sell or pass on your personal information to any third party organisation for their own purposes. We do not work with marketing agencies.

Website and Cookies

Whenever you request a page through your browser, certain information on the nature of your contact with our website is gathered and stored in a log file. None of this information is used to identify specific individuals, and it is only used for website and system administration, research and development, and anonymous user analysis.

We use cookies so that we can track how users navigate through our site, in order to enable us to evaluate and improve our service to you. We only use this information to compile anonymous statistical data on the use of our website.

Access to your information

You have the right to apply for a copy of the information we hold about you and to have any inaccurate information about you corrected.

If you would like to access or update your information please email info@relocationunlimited.com and we will ensure that your contact details are immediately revised.

We only want to communicate with you, and send you information that may be of interest to you, if you continue to be happy to hear from us. You also have to right to instruct us at any time to delete your personal data from our records permanently should you wish.

If you would like to opt-out of receiving any further communication from us, again please email info@relocationunlimited.com and we will action your request straightaway.

Complaints

You have the right to complain directly to the Information Commissioner’s Office (ICO) if you are dissatisfied with any aspect of the way in which we maintain, process or use your personal data.